We hope you are satisfied with every Healing Tree purchase you make. We believe strongly in our products and their quality. If you are not pleased with your purchase, please call us so that we can help you resolve the issue. If there is a question about product use, a licensed veterinarian may be able to answer your concerns and resolve your problem. See below for details.
Returns at a retail store:
If you purchased the product from a retail store, please contact the store directly for their return policy. We recommend returning the product to the store if possible. However, if the store cannot accept your return please contact us.
Returns purchased off of our website:
We offer a money-back, satisfaction guarantee on all of our products. Please email or call us before sending in a return.
All Returns should be addressed to:
Healing Tree Products, Inc., PO Box 338, Carlton, OR 97111
Physical Address: 310 S. Pine Street, Carlton, OR 97111
For your protection and to ensure prompt delivery, we recommend that you send your return via FedEx, UPS or insured Parcel Post. We’re sorry, return shipping fees are not reimbursable.
Please include the following information with your return: indicate whether you want a refund (only if original receipt is included and the product was purchased within the last 60 days) or replacement, the reason for the return, a description of the item you are returning, and its price.
Your return will be processed promptly upon its arrival and all exchanges will be shipped via standard FedEx ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time your exchange request is received at our location. Business days are Monday-Friday, excluding federal holidays within the United States.
Damaged Items or Our Error
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the box to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately. For pet and equine products call 1-800-or firstname.lastname@example.org. We are available Monday – Friday 9:00 AM – 5:00 PM PST.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
If you’re returning the product because we made an error, please call our Consumer Care Hotline at 1-800- We’ll promptly schedule a FedEx pickup and cover the cost of return shipping.